Delivery & Returns


We will deliver your items to the address you specify upon ordering your goods. Please ensure that the address is accurate as we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

We aim to despatch items within 7-10 working days of receiving your order, subject to stock availability. If your order contains a bespoke item then this may take longer, however we will be in contact with you to discuss the turnaround time.

Shipping is free to  UK mainland only. If you wish order goods from outside this area please contact us direct and we will obtain a quote.

Orders placed after 2pm will be dealt with the following working day.
Orders placed over the weekend, will be processed on Monday.


We really hope you are delighted with your purchase, however we will offer you an exchange or full refund providing that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging please.
Unfortunately we can’t fulfil an exchange or refund if this isn’t the case. Please state the reason you wish to return the item and whether you wish to have a refund or exchange.

Bespoke items are made to your specific requirements and unless they arrive to you damaged we cannot accept returns.

Please return the item within 7 working days of receipt.

Please return to:

Moody Living

70 Elmhurst Lane, Street
BA16 0HH

Please ensure the parcel is packaged securely to ensure the item is protected during transit. We would recommend returning parcels with proof of postage. We are unable to accept any liability for goods lost or damaged in transit to us.

All goods received that are faulty or damaged will be refunded or replaced. Please keep the original packaging and send us photographic evidence of the damaged packaging within 24 hours of receiving the item.

If you wish to discuss your returns prior to sending them back please contact us at

Once we have received any returns we will let you know via email. We will contact you if there are any issues regarding your return. We will inform you of your refund, which will be applied via your original form of payment.

All returns are to be paid for by the customer and are non-refundable except where the goods are faulty.

Gift Vouchers

  • Moody Living Gift Vouchers are redeemable against any item from the website, or any events that we hold.
  • Gift Vouchers cannot be used to purchase further gift vouchers.
  • Multiple Gift Vouchers may be redeemed in one transaction up to the value of the goods.
  • Gift Vouchers cannot be exchanged.
  • Gift Vouchers will be dated from the purchase date and will expire 6 months from that date.
  • Gift Vouchers cannot be replaced if lost or damaged.
  • Gift Vouchers cannot be returned or refunded.
  • If you are not happy with the items bought using your Gift Voucher, you will be refunded with a new voucher, dated from the date of the returned goods.